Friday, 22 February, 2019

Microsoft pulls agents from Windows 7, 8.1 and other forums

Angled Microsoft logo Microsoft pulls agents from Windows 7, 8.1 and other forums
Cecil Davis | 13 June, 2018, 08:51

In addition to the three outdated versions of Windows, Microsoft is pulling the plug on official forum support for the Office 2010 and 2013, IE 10, Surface Pro, Surface Pro 2, Surface RT and Surface 2, and Security Essentials.

Meanwhile, we're sure tens of people will be crushed to learn that the Zune help forum will be locked once and for all, as will the Microsoft Band forum (the Band 2 forum will continue to be supported). Some forums will be locked, preventing users from helping each other as well.

In the case of Microsoft Band and Zune, the company says that it is not only stopping its participation in the forums, but will also be locking them - Band owners are encouraged to look to the Microsoft Band 2 forums instead.

While Microsoft still keeps Windows 8.1 and Windows 7 in extended support, it's clear that the firm is shifting support scope to mainline supported devices shifting forward.

Naturally, it makes sense that these products are discontinued as Microsoft no longer supports them regardless.

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"There will be no proactive reviews, monitoring, answering or answer marking of questions", Microsoft said in announcing the move. It has forums for many Microsoft products and Microsoft employees a number of agents, usually third-party contractors, who interact with users who post on the forum.

Microsoft's Answers Community is operated by Microsoft.

Microsoft Band - this topic will be locked. The company continues to welcome the use of its community forums to ask questions from each other as long as you don't expect answers from Microsoft moderators. Support for the following products is being discontinued across various forums in the Microsoft Answers community.

Specific messages were also posted in some of the individual forums that are affected by the change.