Thursday, 20 June, 2019

Spotify Users Seek Refunds Following Overload Of Drake Promo

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Adrian Cunningham | 06 July, 2018, 00:33

If you didn't happen to log onto Spotify when Drake's album dropped last Friday, well, it went a little something like this...

Unfortunately, now they especially still have to address the unhappy users that actually paid for their subscription and expected an ad free experience as promised.

'Scorpion' managed to smash a number of streaming records shortly after its release, including the record for the most Spotify streams in a single week (which he managed to smash in just three days). Users who weren't feeling the Drake love (or the editorial overtaking by a service created to streamline suggestions tailored to each customer) have since complained to customer service reps at Spotify to varying degrees of success.

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During its opening weekend, the album earned 10 million Spotify streams per hour while breaking the service's record for most opening-day streams. Other users have had less success, however, with no refunds being offered.

Considering Spotify is the largest music platform in the world, and Drake is arguably the most successful artist, this could be the largest promotional push of an artist in history.

Spotify declined to comment on the situation, but sources have claimed to Billboard that complaints have been relatively minimal and no official refund policy has been put in place. A rep for Spotify told Billboard that it's the first time an artist has taken over multiple Spotify playlists on the same day - including playlists like "Best of British" and "Happy Pop Hits".