Saturday, 15 December, 2018

Apple discovered some MacBook Pro and iPhone X problems

Getty  Carl Court Getty Carl Court
Cecil Davis | 11 November, 2018, 04:12

Apple hadn't previously responded to reports of problems with iPhone X screens, but it had opened similar replacement programs in the past for older iPhone models with screen issues, including the iPhone 6.

It's unclear how widespread the problem is, but an online search provides more than a few instances of iPhone X users complaining about the responsiveness of their iPhone X screens.

The £999 handset, which was released last November and discontinued in September, has been plagued by complaints from users that its touch screen was not working properly for several months.

Apple has announced two new replacement programs that impact the iPhone X and the 13-inch MacBook Pro without a Touch Bar.

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As with every fix program, Apple says you can take an affected iPhone X into an Apple Store, or an authorized Apple fix shop, or send it to Apple direct in the mail. The servicing is done through Apple or an Apple Authorized Service Provider.

Same as with the iPhone X, Apple or an Authorized Service Provider will replace the SSD for free. The company says that MacBook Pro models affected by this issue were sold between June 2017 and June 2018. Apple says it will examine any iPhone to make sure its eligible for the free fix.

13-inch non Touch Bar MacBook Pro owners who believe they've experienced this issue can check whether they're eligible for repairs on Apple's service program page.

If you're unsure whether or not your MacBook Pro is covered, you can enter its serial number on Apple's website to see if it is or isn't.