Friday, 14 December, 2018

O2 customers unable to get online

Cloudflare graph O2 data not working as company has network issues
Cecil Davis | 06 December, 2018, 15:39

Affected phones, which may be every single O2 device, simply fail to show any kind of data connection and will not connect even when turned off and back on or when other workarounds are tried, according to users experiencing the problems.

"Our technical teams are working with their teams to ensure this is fixed as quickly as possible".

Outages were reported across the United Kingdom, including Manchester, London and Exeter.

"Voice calls are working OK. we are sorry for any inconvenience".

(DPA/PA Images/Getty)Why is O2 not working?

O2, which also provides data services for customers of Tesco Mobile, Sky Mobile and GiffGaff, said that the outage, which started at about 5.30am, was the result of a problem at a third-party supplier.

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TFL said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

When these networks are taken into account, up to 32 million customers are affected. "This issue is being investigated".

Some customers have reported being unable to use their data, while others are struggling to send texts.

O2 have assured customers that they are working as hard as possible to get the networks up and running as soon as possible.

The company, the second-largest mobile network in the United Kingdom, said it was investigating the technical fault.

However, many people reported difficulties in accessing the service status page itself.