Monday, 22 July, 2019

Apple Explains Why 2018 iPad Pro Bending May Happen in Greater Detail

An iPhone with a battery that went bang An iPhone with a battery that went bang
Cecil Davis | 08 January, 2019, 06:43

"After the plastic cools, the entire enclosure is finished with a precision CNC machining operation, yielding a seamless integration of plastic and aluminum into a single, strong enclosure", it says. The company went on to say that these deviations may be more noticeable from different viewing angles, and that this may be even more noticeable on iPad Pro cellular models due to the presence of antenna splits located on the tablet's enclosure.

Apple's iPad exploded into the consumer tech market in April of 2010, months ahead of the first Android-powered tablet, and since then the company has sold some 400 million units.

Essentially, Apple says the new flat-edged design and antenna lines make slight bends look worse than they are on the Wi-Fi + Cellular model of the iPad Pro.

First and foremost, Apple begins by emphasizing that the iPad Pro comes to be following a high-quality and high-precision manufacturing process that leaves little room for mistakes. In other words, get that iPad Pro exchanged for one that isn't bent out of the box because of a manufacturing process.

Few people who have a bent iPad Pro will particularly care about why it is bent, being primarily concerned about the fact that it is bent. "These small variances do not affect the strength of the enclosure or the function of the product and will not change over time through normal use", Apple says in the support note. This flatness specification allows for no more than 400 microns of deviation across the length of any side - less than the thickness of four sheets of paper.

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What the heck is 400 microns? Specifically, on cellular iPad Pro models, the plastic antenna bands on the sides of the new iPad Pro are bonded with metal, as described below. Any bends are apparently caused by the way these new tablets are being built, according to Apple.

Apple has faced problems before with the iPhone 6 and iPod nano bending, as well as "antennagate" with the iPhone 4.

The support article says that Apple adheres to just 400 micron of flatness tolerances and anything outside of that range will qualify for a warranty fix or replacement.

The company also seems to suggest that so long as any "subtle deviations in flatness" are not perceptible during normal scenarios - meaning when you're facing the iPad head on and actually using it - they should not be a concern to customers, the report noted. Apple offers a 14-day return policy for products purchased directly from Apple.