Monday, 24 February, 2020

Apple Announces Smart Battery Case Replacement Program for iPhone XS, iPhone XR

Apple begins battery replacement program for iPhone XR XS and XS Max Smart Battery Case Apple replacing faulty iPhone XS, iPhone XS Max, iPhone XR battery free of cost
Cecil Davis | 12 January, 2020, 23:54

The company has posted a support document on its website in which the details of the issues faced by the users are explained. The program covers models for 2018 iPhones including the iPhone XR, iPhone XS, and iPhone XS Max that are experiencing issues with charging.

Nonetheless, if you own a Smart Battery Case for the iPhone XS and have been facing charging issues with it, you should get it replaced from your nearest Apple Store or ASP.

Apple goes on to say that a case that "will not charge or charges intermittently when plugged into power", or that "does not charge the iPhone or charges it intermittently" may need replacing.

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Malfunctioning iPhone battery cases are turning out to be a significant problem, but Apple will exchange them as part of its new replacement program.

Apple says that customers with an impacted Smart Battery Case can find an Apple Authorized Service Provider or make an appointment at an Apple retail location to have their case replaced. This affects units that were manufactured between January to October 2019, and it is also applicable to users in Malaysia. The battery case will be examined before the service to determine if it's eligible for the program.

If you think you have one of the dud units, you need to take it to an Apple Store or an officially authorized Apple fix shop. This means, if you have purchased an iPhone XR from India, the battery replacement process can only be conducted in the country.