Tuesday, 20 October, 2020

PS5 voice chat report functionality detailed

Sony tries to clear up confusion over Voice Chat recording on PS5 Sony Says It Isn’t Spying On Your PlayStation Parties
Cecil Davis | 18 October, 2020, 16:39

Sony quickly issued an apology and updated users that this feature was a part of PS5 party chat, but impacted PS4 players due to cross-platform party chat functionality. According to Hideaki Nishino, Senior Vice President, Platform Planning & Management, in a PlayStation blog, the new user experience (UX) is completely centred on the player and provides them with a next-generation experience with deeper immersion that connects then with some awesome games.

Sony in a blog post explained the details behind the new voice chat feature that's debuting on the PS5. The new development comes a month after Sony announced the pricing details of PlayStation 5 and PlayStation 5 Digital Edition in global markets including the U.S., the United Kingdom, and Australia. Titled "About Party Safety", the note said, "Please be aware that voice chats in parties may be recorded and sent to us by other users".

It's clear that Sony does not intend to collect every piece of voice chat on their network and monitor it for inappropriate content.

Jensen clarified that PS5 users and PS4 users will be able to chat in parties together, which necessitated the notice in Wednesday's PS4 firmware update for a feature that Sony evidently meant to explain later. Confusing things more is that the PS4 has long had some voice chat recording options, as players can opt into being recorded during a stream via the PS4's broadcast settings. When the PS5 launches this coming November, the users will be able to chat with the PS4 users, which is why they needed to add the advisory with the newest update. However, Jensen emphasized that "this feature will not actively monitor or listen in on your conversations - ever".

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This new popup is likely something Sony is putting up to legally protect itself when the PS5 comes out in November and starts letting users record abusive or annoying party members and sending that recording to Sony for moderation.

PS5 users will be able to submit these reports directly from the console.

"These reports can be sent directly through the PS5 console and will then be sent for moderation to our Consumer Experience team, who will listen to the recording and take action if necessary".

The PlayStation Community Code of Conduct prohibits hate speech, whether using or promoting it; threatening, bullying, harassing, or stalking anyone; encouraging anyone to hurt themselves or someone else; or being "vulgar or offensive", among other rules. "Some reports submitted will not be valid and our team will take this as an opportunity to provide guidance and training." explains Jensen.